O’Neill

GENERAL WARRANTY INFORMATION AND POLICY

If the product is found to be defective under normal use and proper care, O'Neill will repair or replace the product at our sole discretion. The decision to replace or repair a product is made by the O'Neill Warranty Department after receipt of the defective product. At no time does O'Neill offer refunds. Defective products should be returned clean and dry, postage prepaid. Please include a note with product description, product defects, requested action, return address (be sure to include postal code, especially for Canadian addresses), daytime phone number with area code, customers name and a copy of the purchase receipt sent to the address below.

Suits without a copy of the purchase receipt will NOT BE COVERED UNDER WARRANTY.

THE FOLLOWING WILL NOT BE COVERED UNDER WARRANTY

• Products classified as seconds
• Fading from sunlight
• Alterations
• Materials over 1 year (from date of original purchase), or 90 days for accessories
• Repairs or alterations done by anyone other than O'Neill or an O'Neill authorized repair facility
• Warranty request without original receipt

PRODUCT WARRANTY

Flat-Stitched Products, Glued and Blindstitched Products, and Fluid Seam Weld Products

• Limited 1-year warranty (from date of original purchase) on workmanship and materials.

Neoprene Dry Suits

• Limited 1-year warranty (from date of original purchase) on workman ship and materials (waterproof zipper excluded)

Accessories

• Limited 90-day (from date of original purchase) warranty on workmanship and materials

GENERAL U.S. AND CANADA REPAIR INFORMATION

For repairs received from the dealer or end user, O'Neill offers:

• 10 Business Day Turnaround for warranty Stitched Suits
• 10 Business Day Turnaround for warranty Glued Suits
• 20 Business Day Turnaround for warranty Fluid Seam Welded Suits
• 30 Business Day Turnaround for all Non-Warranty Repairs

Repairs are to be returned clean and dry, postage paid. Please include the name and a daytime phone number with area code, return address, product description, and requested action.

Send Repairs To:

O'Neill U.S. Warranty Repair

1022 Bay Marina Drive, Suite 140B

National City, CA 91950

 

Patagonia Ironclad Guarantee

We stand behind everything we make, including our wetsuits. But wetsuits require care if they are going to perform and wear the way they were intended. Patagonia is not responsible for wetsuits that are abused or show normal wear and tear over time. Scratches and fading are inevitable, as are tears from the occasional close call with a fin.

Wetsuit Care Guideline:

• Rinse your wetsuit with fresh water after every use.
• After rinsing, fold in half at waist and hang dry.
• Do not store it wet, or in direct sunlight.
• Suit up carefully. We've selected high-stretch materials for their comfort and function. Avoid overstretching fabric and seams. Do not step on one leg to pull the other leg out.
• If possible, change in a plastic tub or on a mat

Our wetsuit warranty does not cover upgrading your older Patagonia wetsuit to a current model. We are continuously improving our designs and materials, but that doesn't make your existing wetsuit unsatisfactory. It just means that the next one you buy will be even better than the last.

 

Billabong

At Billabong Wetsuits we pride ourselves on the highest quality construction and fit. The following warranties apply per product category, under normal recreational use and proper care, on material and workmanship from the original purchase date.

Wetsuits: 1 YEAR on all materials and workmanship

Billabong Wetsuits is the only party authorized to determine warranty eligibility. Products under warranty will be evaluated for repair or replacement at Billabong Wetsuits's sole discretion.

The following circumstances will not be covered under warranty:

• Self repair or alterations to products
• Warranty request without proof of purchase
• Wetsuits over 1 year from date of purchase
• Accessories over 3 months from date of purchase.

NOTE: If your product is no longer under warranty, but you would still like it repaired, we recommend you get a quote from a reliable wetsuit repair shop in your area. Billabong assumes no responsibility for your wetsuit should you decide to do this.

 

Rip Curl

THE WARRANTY

• 3 year warranty on all stitching for wetsuits
• 12 month warranty on materials for wetsuits
• Wetsuit Accessories (such as boots, gloves, hoods) carry a 3-month warranty from date of purchase

THIS WARRANTY DOES NOT COVER THE FOLLOWING :

• Damage caused by anything other than defects in materials or workmanship.
• Use in commercial, rental, teaching or instructional programs or activities.
• Damage caused by extended or excessive exposure to sunlight, improper handling or storage, or failure to follow instruction provided with this product.
• This product when classified as being 2nd hand or it is being sold as a 2nd (it is being sold as a product with existing defects).
• Normal wear and tear, including scratches and fading.
• Wetsuits repaired by other repair service.

To ensure you're covered by the best guarantee in the business, please make sure you keep your proof of purchase in a safe place.

USING THE WARRANTY

Send it back to Rip Curl by certified mail, along with proof of purchase (receipt or invoice). Your wetsuit will be returned to you as soon as possible free of charge (if covered under warranty).

RIP CURL WETSUITS - REPAIR

Rip Curl ATTN: Service Center

193 Avenida La Pata

San Clemente, CA, 92673

Ph: 714-422-3600

 

Vissla

Vissla Wetsuit Warranty

• 1 year from original purchase date on all seams
• 1 year from original purchase date on neoprene
• 6 months from original purchase date on smoothy material. Improper care of the smoothy material such as fingernail punctures are not covered under warranty
• Warranty Repairs cover any apparent malfunctions under normal use like a zipper that's busted or a seam that's torn. Warranty repairs are free of charge
• The wetsuit experts at Vissla will determine whether your wetsuit repair qualifies under the warranty

Vissla Wetsuit Accessory Warranty

• 3 months from original purchase date on all seams
• 3 months from original purchase date on neoprene

Wetsuit Care Guideline:

• Treat with special care! Rinse wetsuit thoroughly inside and out with fresh water
• Hang dry in a cool shaded area and avoid hanging in direct sunlight
• When changing, avoid standing on the wetsuit
• Rinse wetsuit accessories thoroughly inside and out with fresh water
• Lay wetsuit accessories flat to dry in a cool shaded area and avoid placing in direct sunlight

Before shipping your wetsuit and wetsuit accessories, please make sure that it is washed thoroughly, dirt/sand-free, and completely dry. Unfortunately, wetsuits that are sandy, dirty or wet can't be repaired since they damage the machines.

 

Buell

Buell Wetsuit Warranty

If a Buell wetsuit is found to be defective under normal use and proper care, Buell Surf will repair or replace the product at their sole discretion. The decision to replace or repair a wetsuit is made by the Buell Surf warranty department after receipt of the defective product. A defective product should be returned clean and dry, postage prepaid, with a completed Warranty Repair Tag. The repair tag should include product description, description of defects, requested action, return address, cell phone number with area code, customer’s name and a copy of the purchase receipt sent to Buell Headquarters. Suits without a copy of the purchase receipt will NOT BE COVERED UNDER WARRANTY.

WETSUIT WARRANTY POLICY*

• 1-year warranty on workmanship and materials *valid from date of purchase
• THIS WARRANTY DOES NOT COVER THE FOLLOWING:
• Materials over 1 year from date of the original purchase or 90 days for accessories
• Normal wear and tear
• Repairs or alterations to the wetsuit done or attempted by anyone other than Buell surf authorized repair facility
• Use in commercial, rental, teaching or instructional programs or activities
• Products classified as seconds, samples, or used
• Damage from sunlight, chlorine, improper recreational use or care or any damage beyond the product’s life expectancy
• Sale item: wetsuits, UV, accessories, and promotional discounted products purchased on buellsurf.com or from an authorized Buell Dealer
• Warranty request without original proof of purchase

Before shipping your wetsuit please make sure that it is washed thoroughly, dirt/sand-free, and completely dry. Unfortunately, wetsuits that are sandy, dirty or wet can't be repaired since they damage the machines.

 

Quiksilver/Roxy

CARE INSTRUCTIONS

• Take care when getting in and out of your suit. Fingers and toenails can pierce the supple material.
• Due to the abrasive nature of materials such as deck grip and hood and loop materials great care should be taken when using your suit.
• After each use rinse your suit with clean cool fresh water.
• Do not tumble dry or dry clean.
• Hang dry your suit in the shade on a wide plastic or wooden hanger. Avoid drying your suit in direct sunlight.

WARRANTY

Quiksilver/Roxy wetsuits have been designed using the lightest most flexible materials. All flat stitched styles carry a limited lifetime warranty on workmanship and a limited 1 year warranty on materials. All glued and blind stitched suits carry a 1 year warranty on workmanship and materials. Under our warranty guidelines Quiksilver/Roxy will repair or replace(At Quiksilver's/Roxy’s sole discretion) this wetsuit if found to be defective under normal use and proper care. Should you find any fault in workmanship or materials during the warranty period, return your clean and dry suit along with your original sales receipt to your Quiksilver/Roxy dealer or send it directly to Quiksilver/Roxy, freight pre-paid.